Refund and Returns Policy

Overview

We want you to be fully satisfied with your purchase from us. If you need to return an item, please note that all items must be returned in the condition that they were received—NOT WORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED.

If these conditions above are met, and the item is in perfect resalable condition, you can return regular-priced merchandise within 15 days from the day you receive the goods for a full refund or exchange, minus the shipping charges. We do not refund shipping charges.

Items purchased online can be returned if they are in the condition that they were received.

Please send all returns/exchanges to:

Wavegliders Surf Shop
ATTN: Returns
Rua Mendes Leal 25 Loja,
2655-305 Ericeira

To complete your return, we require a receipt or proof of purchase.

For exchanges, include a written description of the items needed. Refunds will be issued and exchanged items will be dispatched only after the returned goods have been received and undergone a quality control check.

Footwear
We do not accept returns or exchanges on shoes that are scuffed, marked, or worn. Footwear returns and exchanges must include the original designer shoe box, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted.

Sale Items
Sale items cannot be returned or exchanged. If we receive a returned Final Sale item or items, the package will be returned to you, you will be notified via email, and you will not receive a refund. All items purchased on sale are final sale and cannot be returned or exchanged.

Surfboards
Surfboards cannot be returned or exchanged. All surfboard sales are FINAL.

Additional non-returnable items:

Gift cards
Downloadable software products
Membership cards
Some health and personal care items
Books and Magazines

The item I received is damaged!

If the purchased product is faulty, reach out to us and we will find the best solution to make you happy again!

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method for purchases on the website within a certain amount of days and Store Credit when purchased at our brick-and-mortar store.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@wavegliders.pt

Exchanges

We only replace items if they are defective or damaged or if you need another size. If you need to exchange it for the same item, send us an email at info@wavegliders.pt and when instructed send your item to Rua Mendes Leal 25 Loja, 2655-306 Ericeira Portugal.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to Rua Mendes Leal 25 Loja, 2655-306 Ericeira Portugal.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. In case of an exchange, you pay the return shipping we will send the new item back to you free of charge.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.