Effective Date: 25/05/2023


At Wavegliders Surf Shop, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws in the European Union (EU). By using our website or providing us with your personal information, you consent to the practices described in this policy.

1. Data Controller

Wavegliders Surf Shop, located at Rua Mendes Leal 25 Loja 2655-305 Ericeira Portugal, is the data controller responsible for the processing of your personal information.

2. Information We Collect

We collect and process various types of personal information for the purposes stated in this Privacy Policy. The types of personal data we may collect include:

– Contact information (name, address, email address, phone number)
– Payment information (credit/debit card details, billing address)
– Account credentials (username, password)
– Order history and preferences
– Communication preferences
– Website usage information (IP address, cookies, browsing behaviour)

3. Legal Basis for Processing

We rely on the following legal bases for processing your personal information:

– Contractual Necessity: We process your personal data to fulfil our contractual obligations when you place an order or create an account with us.
– Legitimate Interests: We process your personal data for our legitimate business interests, such as improving our products/services, marketing, and fraud prevention.
– Consent: We may seek your consent for specific processing activities. You have the right to withdraw your consent at any time.

4. How We Use Your Information

We use your personal information for the following purposes:

– Order Processing: To process, fulfil, and deliver your orders, and to communicate with you regarding your purchases.
– Account Management: To create and manage your account, provide customer support, and personalize your shopping experience.
– Marketing Communications: To send you promotional offers, newsletters, and other marketing materials. You can opt-out of marketing communications at any time.
– Website Improvement: To analyze website usage, improve our website, and enhance user experience.
– Legal Compliance: To comply with applicable laws, regulations, or legal processes.

5. Data Sharing and Disclosure

We may share your personal information with the following recipients:

– Service Providers: We engage trusted third-party service providers to perform certain business functions on our behalf, such as payment processing, order fulfilment, shipping, and marketing. These providers have access to your personal data only as necessary to perform their functions and are obligated to maintain its confidentiality.
– Legal Obligations: We may disclose your personal data to comply with legal obligations, respond to lawful requests, protect our rights, privacy, safety, or property, or enforce our policies.

6. International Data Transfers

As a global business, we may transfer and process your personal data outside the European Economic Area (EEA). We ensure that appropriate safeguards are in place to protect your personal data when it is transferred to countries that may have different data protection laws.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, as required by law, or to address any claims, disputes, or legal proceedings. When determining the appropriate retention period, we consider the nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and legal requirements.

8. Your Rights

You have certain rights regarding your personal information under the GDPR. These rights include:

– Right to Access: You can request access to the personal data we hold about you.
– Right to Rectification: You can request the correction of inaccurate or incomplete personal data.
– Right to Erasure: You can request the deletion of your personal data under certain circumstances.
– Right to Restriction: You can request the restriction of processing of your personal data under certain circumstances.
– Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format or transmit it to another data controller.
– Right to Object: You can object to the processing of your personal data under certain circumstances, including direct marketing.
– Right to Withdraw Consent: If we rely on your consent as a legal basis for processing your personal data, you have the right to withdraw your consent at any time.

To exercise your rights or make a privacy-related request, please contact us using the contact details provided at the end of this Privacy Policy.

9. Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data and protect it against unauthorized access, loss, alteration, or disclosure. We regularly review and enhance our security measures, taking into account technological advancements and industry best practices.

10. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings or our website cookie banner.

11. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

12. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following details:

Company Name: Wavesosltice Lda
Commercial Name: Wavegliders Surf Shop
Address: Rua Mendes Leal 25 Loja 2655-305 Ericeira- Portugal
VAT: PT514778385
Website: https://wavegliders.pt
Phone: +351 261863451 (Fixed Phone)
Phone: +351 912199281 (Mobile Phone)

If you are dissatisfied with our response to a privacy-related concern, you have the right to lodge a complaint with the relevant supervisory authority in your country.

Thank you for taking the time to review our Privacy Policy.

Last updated: 25/05/2023