Welcome to Wavegliders Surf Shop! These Terms and Conditions govern your use of our website (wavegliders.pt) and the purchase of products from our store. By accessing our website and making a purchase, you agree to comply with these terms. Please read them carefully.
General
1.1. Website Use: The content of our website is for general informational purposes and may be subject to change without notice. We strive to provide accurate and up-to-date information, but we make no warranties or representations regarding the accuracy, completeness, or suitability of the information on our website.
1.2. Product Descriptions: We make every effort to ensure that product descriptions, images, and prices are accurate. However, we do not warrant that the descriptions or other content of our products or website are error-free, complete, reliable, or current. If you believe a product is not as described, please contact us for assistance.
1.3. Intellectual Property: All intellectual property rights related to our website, including trademarks, logos, designs, and content, are owned by Wavegliders Surf Shop. You may not use, reproduce, modify, or distribute our intellectual property without our prior written consent.
Product Orders and Payments
2.1. Product Availability: Product availability is subject to change and may vary. We reserve the right to limit the quantities of any products we offer. All orders are subject to acceptance and availability.
2.2. Order Placement: By placing an order, you make an offer to purchase the selected products. We reserve the right to refuse or cancel any order for any reason at any time.
2.3. Pricing and Payment: All prices listed on our website are in Euros and include applicable taxes. Payment must be made in full at the time of placing an order. We accept Visa, Mastercard, Paypal, Klarna, and Bank transfers.
2.4. Order Confirmation: After placing an order, you will receive an order confirmation email. This email confirms that we have received your order but does not guarantee acceptance of the order. We reserve the right to refuse or cancel any order if there are any issues with payment, product availability, or other reasons.
Shipping and Delivery
3.1. Shipping Information: We ship products to the address provided during the ordering process. It is your responsibility to ensure that the shipping address is accurate and complete. We are not responsible for any delays or losses resulting from incorrect or incomplete shipping information.
3.2. Delivery Time: We make every effort to deliver products within the estimated delivery timeframe. However, delivery dates are not guaranteed and may be subject to factors beyond our control, such as shipping carrier delays or customs clearance processes or holiday stops during shipping.
3.3. Risk of Loss: The risk of loss or damage to products passes to you upon delivery. If you receive a damaged or defective product, please refer to our Returns and Exchanges policy (Section 5) for further instructions.
Returns and Exchanges
4.1. Return Eligibility: If you are not satisfied with your purchase, you may be eligible to return or exchange the product in accordance with our Returns and Exchanges policy. Please refer to our separate Returns and Exchanges policy for detailed instructions and requirements.
4.2. Return Shipping: You are responsible for the shipping costs associated with returning the product unless the return is due to our error or a defective product. We recommend using a trackable shipping method and obtaining proof of postage.
4.3. Refunds and Exchanges: Upon receiving and inspecting the returned product, we will determine if it meets the eligibility criteria for a refund or exchange. Refunds will be issued to the original payment method used for the purchase. Exchanged items will be dispatched once the returned goods have been received and undergone a quality control check.
Privacy and Data Protection
5.1. Privacy Policy: We respect your privacy and handle your personal information in accordance with applicable data protection laws. Please refer to our Privacy Policy for detailed information on how we collect, use, disclose, and safeguard your personal data.
Limitation of Liability
6.1. To the extent permitted by law, Wavegliders Surf Shop and its affiliates, directors, employees, or agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website or the purchase or use of our products.
Governing Law and Jurisdiction
7.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Portugal. Any disputes arising out of or relating to these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Portugal.
Amendments
8.1. We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective upon posting the updated terms on our website. Your continued use of our website or purchase of products after any such changes constitutes your acceptance of the modified Terms and Conditions.
If you have any questions or concerns about these Terms and Conditions, please contact us using the contact information provided on our website.
Last updated: 25/05/2023
